Smartvics is a feedback application with integrated CRM system that helps to manage customer database more efficiently and collect customer feedbacks initially in electronic form replacing paper surveys and questioners. Cloud CRM offers access to the application via Web-based tools or Web-browser.
- Feedback you receive is immediately visible on the Admin Panel.
- Powerful Analytics Tool that builds up full reports in Excel, PDF formats.
- Automated reporting for the management.
- Alerts management about dissatisfied customers.
- Execution and management of marketing campaigns.
- Dashboard lets to track key customer experience metrics.